Programmes · Management · Beginner
First-Time Manager Foundations
Lead to KPIs, run the weekly rhythm, coach agents and manage performance.
12modules
97lessons
2hours of reading
60′timed final exam
The modules
What the programme covers.
Each bar is the module's reading, counted from its lessons.
- 01
The Shift From Doing To Leading
8 lessons · 2,766 words - 02
UAE Labour Law Essentials Every Team Leader Must Know
8 lessons · 2,744 words - 03
Setting Expectations, Objectives And KPIs
9 lessons · 2,700 words - 04
Delegation And Task Assignment
8 lessons · 2,597 words - 05
Running Effective One-To-Ones
8 lessons · 2,624 words - 06
Running Team Meetings And The Daily Sales Floor
8 lessons · 2,561 words - 07
Giving Feedback That Changes Behaviour
8 lessons · 2,675 words - 08
Early Performance Conversations Done Correctly
8 lessons · 2,686 words - 09
Handling Conduct, Absence And Everyday Discipline
8 lessons · 2,706 words - 10
Time, Priority And Attention Management For Leaders
8 lessons · 2,498 words - 11
Commission, Payroll, WPS And Getting Paid Right
8 lessons · 2,514 words - 12
Onboarding, Emiratisation And The Compliant Team
8 lessons · 2,520 words
How you are assessed
The rules, before you start.
Final exam
60 min
25 questions per sitting, drawn from a bank of 204, so no two sittings are the same.
Pass mark
75%
2 attempts at each assessment, up to 3 starts in a day, and an honour check before the clock starts.
Certificate
A certificate of completion with a reference anyone can verify.
A certificate of completion. Not an accredited qualification.
The rest of the ladder
Management, at every level.
- Advanced
Senior Management & Function Ownership
13 modules, 118 lessons, about 3 hours of reading.
- Master
Executive Leadership & Strategy
12 modules, 111 lessons, about 3 hours of reading.