Programmes · IT · Beginner to Advanced
IT for Business: Devices, Platforms, Security and CRM Administration
Devices, assets, security rules, 365 and Workspace admin, and CRM administration.
30modules
60lessons
5hours of reading
30module tests
The modules
What the programme covers.
Each bar is the module's reading, counted from its lessons.
- 01
Hardware and devices
2 lessons · 2,088 words - 02
Company asset management
2 lessons · 2,106 words - 03
Software rules and security
2 lessons · 2,152 words - 04
Microsoft 365 and Google Workspace admin
2 lessons · 2,112 words - 05
CRM administration
2 lessons · 2,023 words - 06
Bringing your IT person up to standard
2 lessons · 1,904 words - 07
How business IT is put together
2 lessons · 1,881 words - 08
Networking and internet basics
2 lessons · 1,733 words - 09
User accounts and access control
2 lessons · 1,691 words - 10
Passwords, MFA and identity
2 lessons · 2,239 words - 11
Email security and safe communication
2 lessons · 2,212 words - 12
Backups and data recovery
2 lessons · 2,099 words - 13
File storage, sharing and version control
2 lessons · 2,129 words - 14
Endpoint protection and updates
2 lessons · 1,967 words - 15
Mobile devices and remote work
2 lessons · 2,036 words - 16
CRM data model and structure
2 lessons · 1,860 words - 17
CRM for real estate operations
2 lessons · 1,752 words - 18
CRM automation and workflows
2 lessons · 1,687 words - 19
Integrations and connecting your tools
2 lessons · 2,377 words - 20
Data quality and CRM hygiene
2 lessons · 2,081 words - 21
Reporting, dashboards and business insight
2 lessons · 2,011 words - 22
Managing IT vendors and contracts
2 lessons · 2,128 words - 23
Budgets, licensing and IT costs
2 lessons · 2,120 words - 24
Incident response and business continuity
2 lessons · 2,149 words - 25
Helpdesk and supporting your team
2 lessons · 2,154 words - 26
Troubleshooting and problem solving
2 lessons · 2,245 words - 27
Managing IT vendors and contracts
2 lessons · 2,095 words - 28
Budgets, licensing and IT costs
2 lessons · 2,325 words - 29
Incident response and business continuity
2 lessons · 2,398 words - 30
Growing and future-proofing your IT
2 lessons · 2,590 words
How you are assessed
The rules, before you start.
Module tests
30
module tests, drawn from a bank of 206 questions.
Pass mark
75%
2 attempts at each assessment, up to 3 starts in a day, and an honour check before the clock starts.
Certificate
A certificate of completion with a reference anyone can verify.
A certificate of completion. Not an accredited qualification.