IT for Business: Devices, Platforms, Security and CRM Administration

A practical, operator-level course for the person who keeps a Dubai business running on its technology: setting up devices, managing platforms, keeping data safe, and administering the CRM every team depends on.

30Modules
60Lessons
Beginner to AdvancedLevel

Outcomes

What you will learn

  1. Hardware and devices
  2. Company asset management
  3. Software rules and security
  4. Microsoft 365 and Google Workspace admin
  5. CRM administration
  6. Bringing your IT person up to standard
  7. How business IT is put together
  8. Networking and internet basics
  9. and 22 more modules, listed below

Syllabus

30 modules, 60 lessons

01Hardware and devices2 lessons

Choose, buy and set up the right laptops, desktops, phones and peripherals for a Dubai business team.

1.1What each role actually needs: laptops, desktops and phonesLocked
1.2Unboxing to ready-to-work: a standard device setup checklistLocked
02Company asset management2 lessons

Keep a clean register of every device, licence and account the company owns, from purchase to handover.

2.1Building an asset register that survives staff turnoverLocked
2.2Assigning, tracking and recovering devices when people leaveLocked
03Software rules and security2 lessons

Set the rules for what software is allowed, how it is installed, and how company data stays safe.

3.1Approved software, passwords and the basics of a security policyLocked
3.2Everyday threats: phishing, malware and safe habits for staffLocked
04Microsoft 365 and Google Workspace admin2 lessons

Run the two main business platforms as an administrator: users, email, files and licences.

4.1Creating users, mailboxes and shared drives the right wayFree preview
4.2Managing licences, groups and permissions across the companyLocked
05CRM administration2 lessons

Administer the CRM your teams live in: users, fields, data, pipelines and reports.

5.1Setting up users, roles and pipelines in the CRMLocked
5.2Keeping CRM data clean and reports trustworthyLocked
06Bringing your IT person up to standard2 lessons

Get a new or informal IT person to a reliable, documented standard fast.

6.1The core skills and checklists every IT owner must holdLocked
6.2Documenting your setup so anyone can take overLocked
07How business IT is put together2 lessons

See the whole picture of a small-business IT setup: the devices people use, the network that connects them, the platforms that run the work, the data that matters and the people who own it. When you understand how the parts connect, problems stop feeling like magic and start feeling like a map.

7.1The parts of a small-business IT setup and how they fitLocked
7.2Where things break: the common weak points to watchLocked
08Networking and internet basics2 lessons

Understand office internet, Wi-Fi, routers and connections well enough to fix the common problems yourself. You do not need to be an engineer. You need to know what each box does and a calm order to check things in.

8.1Wi-Fi, routers and the internet connection explained simplyLocked
8.2Fixing slow, dropped or dead connections without panicLocked
09User accounts and access control2 lessons

Give each person exactly the access they need and nothing more, across every system. Good access control is quiet and boring when it works, and it is the single biggest thing that limits the damage when something goes wrong.

9.1Least privilege: giving the right access to the right peopleLocked
9.2Joiners, movers and leavers: managing access through the lifecycleLocked
10Passwords, MFA and identity2 lessons

Protect every login with strong passwords, multi-factor authentication and a password manager. Identity is the new perimeter: if attackers cannot get past your logins, most attacks stop before they start.

10.1Setting up MFA and a password manager for the whole teamLocked
10.2Handling shared logins, resets and locked-out staffLocked
11Email security and safe communication2 lessons

Stop the attacks that come through email and protect the company from impersonation. Email is the front door for most business fraud, so a few habits and a few settings do most of the defending.

11.1Spotting and stopping phishing and business email fraudLocked
11.2Email settings that block spoofing and protect your domainLocked
12Backups and data recovery2 lessons

Make sure no single failure can wipe out the company's files, email or CRM data. A backup you have never tested is only a hope. This module turns hope into a plan you can trust.

12.1The 3-2-1 backup rule and what to actually back upLocked
12.2Testing a restore before you ever need itLocked
13File storage, sharing and version control2 lessons

Organise company files so people find them, share safely, and never lose the latest version.

13.1Folder structure and naming that a whole team can followLocked
13.2Safe external sharing and stopping accidental data leaksLocked
14Endpoint protection and updates2 lessons

Keep every device patched, protected and free of the software you did not approve.

14.1Antivirus, updates and patching on a scheduleLocked
14.2Locking down devices and removing risky softwareLocked
15Mobile devices and remote work2 lessons

Support staff working from phones, home and on the road without opening security holes.

15.1Securing phones and personal devices used for workLocked
15.2Safe remote access: VPNs, cloud apps and public Wi-FiLocked
16CRM data model and structure2 lessons

Design how contacts, companies, deals and properties are stored so the CRM stays clean.

16.1Objects, fields and relationships in a CRM explainedLocked
16.2Designing fields for a Dubai brokerage without clutterLocked
17CRM for real estate operations2 lessons

Set up the CRM to run a Dubai property business: leads, listings, viewings and the funnel.

17.1Modelling leads, listings and viewings in the CRMLocked
17.2Wiring the 100-to-5 funnel and pipeline stages into the CRMLocked
18CRM automation and workflows2 lessons

Use automation to remove manual work: assignments, reminders, follow-ups and alerts.

18.1Building lead assignment and follow-up automationsLocked
18.2When automation helps and when it quietly causes harmLocked
19Integrations and connecting your tools2 lessons

Connect the CRM, email, portals and phone systems so data flows without double entry.

19.1Connecting property portals and email to the CRMLocked
19.2Choosing integrations and reading what an API can doLocked
20Data quality and CRM hygiene2 lessons

Keep the CRM trustworthy: no duplicates, no dead records, no missing fields.

20.1Finding and merging duplicates and dead leadsLocked
20.2A monthly CRM clean-up routine the team will keepLocked
21Reporting, dashboards and business insight2 lessons

Turn CRM and platform data into clear reports leaders actually use to decide.

21.1Building dashboards for sales, activity and pipelineLocked
21.2Reports that answer real questions, not vanity numbersLocked
22Managing IT vendors and contracts2 lessons

Buy hardware, software and services well, hold suppliers to what they promised, and never get caught by a surprise renewal.

22.1Choosing vendors and reading a service agreementLocked
22.2Tracking renewals, licences and support commitmentsLocked
23Budgets, licensing and IT costs2 lessons

Plan and control what the company spends on devices, software and services, and cut the quiet waste that drains the budget for nothing.

23.1Building a simple, honest IT budgetLocked
23.2Cutting waste: unused licences and forgotten subscriptionsLocked
24Incident response and business continuity2 lessons

Have a plan ready for the day something breaks, is hacked or goes down, and practise it so the team can actually follow it under pressure.

24.1Writing a simple incident and recovery planLocked
24.2Running a drill so the plan works under pressureLocked
25Helpdesk and supporting your team2 lessons

Handle staff IT requests calmly and consistently so problems get solved and logged.

25.1Taking, tracking and closing support ticketsLocked
25.2Teaching staff to self-serve the common fixesLocked
26Troubleshooting and problem solving2 lessons

Diagnose IT problems methodically instead of guessing, and know when to escalate.

26.1A repeatable method for finding the real causeLocked
26.2Knowing your limits and when to call the vendorLocked
27Managing IT vendors and contracts2 lessons

Buy hardware, software and services well, and hold suppliers to what they promised.

27.1Choosing vendors and reading a service agreementLocked
27.2Tracking renewals, licences and support commitmentsLocked
28Budgets, licensing and IT costs2 lessons

Plan and control what the company spends on devices, software and services.

28.1Building a simple, honest IT budgetLocked
28.2Cutting waste: unused licences and forgotten subscriptionsLocked
29Incident response and business continuity2 lessons

Have a plan ready for the day something breaks, is hacked or goes down.

29.1Writing a simple incident and recovery planLocked
29.2Running a drill so the plan works under pressureLocked
30Growing and future-proofing your IT2 lessons

Scale the setup as the company grows and decide where automation and AI fit.

30.1Planning IT for a company that is scaling upLocked
30.2Where AI and new tools help the business safelyLocked

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